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Sales & CRMBotLane Distribution
Planned

BotLane AI WhatsApp Sales Desk

Turn WhatsApp into a qualified sales pipeline — inbound leads handled, qualified and followed up without a rep watching the inbox.

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This system is planned. Productization has not started, so there is no release, no images and no documentation to download yet.

Want to know when this system reaches its next release gate or version tag?

Overview

Most businesses that sell on WhatsApp are running the channel out of a phone. Conversations live on one person's device, nothing reaches the CRM, and follow-up happens when somebody remembers. This system puts a real sales desk behind the number: every inbound message is captured, qualified against your criteria, and either progressed by an AI agent or handed to a human with the full thread attached.

Capabilities

  • WhatsApp lead handling
  • AI qualification
  • CRM pipeline
  • AI sales agents
  • Automated follow-ups
  • Business knowledge / RAG
  • Human handoff
  • Scheduling

Who it is for

  • Businesses where WhatsApp is the primary inbound sales channel
  • Teams losing conversation history to personal devices
  • Dealerships, clinics, agencies and traders with high inbound volume
  • Operators who want the conversation data on their own infrastructure

Use cases

Qualify inbound before a rep touches it

Incoming enquiries are answered immediately, asked your qualifying questions, and scored against your criteria — so the pipeline a rep opens contains leads worth their time.

Stop losing follow-ups

Follow-up sequences run on schedule against the CRM record rather than someone's memory, and stop the moment a human replies.

Answer product questions accurately

Business knowledge is indexed and retrieved at answer time, so pricing, availability and policy answers come from your documents rather than the model's guess.

Hand over cleanly

When a conversation needs a person, it moves to them with the whole thread, the qualification result and the CRM record already attached.

How it works

  1. 01

    Message arrives

    Inbound WhatsApp messages hit the system's webhook endpoint and are written to the conversation store before anything else happens.

  2. 02

    Agent qualifies

    An AI sales agent responds using your business knowledge, asks your qualifying questions, and updates the CRM record as the conversation develops.

  3. 03

    Pipeline updates

    The lead moves through your pipeline stages automatically, with follow-ups scheduled against the record.

  4. 04

    Human takes over when it matters

    Escalation rules or an explicit request route the conversation to a person, who picks it up with full context.

Integrations

  • WhatsApp Business PlatformInbound and outbound messaging
  • CalendarAppointment and meeting scheduling
  • Email / SMTPNotifications and escalation alerts
  • WebhooksPush events into your own systems
  • Document sourcesBusiness knowledge for retrieval

Architecture

How the system is put together, top to bottom.

  1. ChannelWhatsApp webhook ingress, message queue and delivery workers.
  2. ApplicationCRM, pipeline, conversation store and the agent runtime.
  3. KnowledgeIndexed business documents retrieved at answer time.
  4. DataRelational store on a persistent volume, separate from the image.
  5. OperationsHealth endpoints, configuration validation and backup hooks.

What's included

The twelve release gates that turn a repository into a business system. This is the live state of this system, not a description of the process.

0 of 12 closed
Planned
  • Pinned provenance
    not yet complete
  • Installation tooling
    not yet complete
  • Docker images
    not yet complete
  • OCI release artifacts
    not yet complete
  • Configuration validation
    not yet complete
  • Secrets handling
    not yet complete
  • Health checks
    not yet complete
  • Backup & restore
    not yet complete
  • Upgrade & rollback
    not yet complete
  • Security hardening
    not yet complete
  • Acceptance tests
    not yet complete
  • Documentation & runbooks
    not yet complete

Security

Properties of how the system is packaged and run. Botlane makes no certification or audit claims.

  • Runs entirely on infrastructure you control — conversation data does not pass through BotLane.
  • Secrets are supplied at runtime through environment configuration, never baked into an image.
  • Configuration is validated at startup, so a misconfigured deployment fails closed rather than serving traffic.

Releases

No public releases yet. This system has not reached a tagged release, so there is nothing to download or verify. Releases appear here with their version, date and checksums once published.

Release alerts

Release alerts are not open yet.

The catalogue remains the source of truth while verified email delivery is being prepared.

Questions

Can I run this without BotLane involved at all?

Yes. Self-hosting is a first-class path — you get the release package, images, configuration templates and documentation, and you run it on your own infrastructure. BotLane Deploy and BotLane Managed are options, not requirements.

Did BotLane write this software?

No. It is a BotLane Distribution built on DeskcommCRM, pinned at v1.12.0. BotLane packages, tests, hardens, documents and supports it. The upstream project belongs to its own authors and keeps its own licence.

Why not just clone the upstream repository?

You can. What BotLane adds is everything between a repository and a system a business can depend on: a pinned tested release, installation tooling, configuration validation, secrets handling, health checks, backup and restore, an upgrade and rollback path, and documentation. Those are the twelve release gates listed on this page.

Where does my conversation data live?

On your infrastructure. The system stores conversations and CRM records in its own database on a persistent volume you control.

What if we need it to work differently?

BotLane Custom covers modifications, additional integrations and custom workflows on top of the packaged system.

Ways to run it

BotLane Managed

Botlane can host, monitor, update, and maintain eligible AI systems under an engagement-specific operating agreement.

BotLane Deploy

We configure and install the system directly inside your company's AWS, GCP, or Azure account, then hand over the keys.

Self-host

Complete source packages and Docker containers for teams that want 100% control over deployment and data.

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