Category
Software that answers the routine questions continuously, books what needs booking, and brings a person in when the situation actually needs one.
In this category
1 system, each with its real release status attached. Every one can be self-hosted.
Systems
Release status is derived from each system's twelve release gates, so these cards say the same thing the system's own page does.
Answer every inbound customer conversation, book the appointment, and escalate to a human only when it actually matters.
Scope
The business functions a system in this category is expected to handle.
Evaluating
Useful whether or not you buy from Botlane — these are the questions worth asking of any system in this category.
An answer generated from the model's guess is a liability. Retrieval from your documents means the answer is one you would have given.
The escalation rules are a business decision, not a technical one. They should be yours to write and easy to change.
Coverage is the point. A support system that needs watching has moved the problem rather than solved it.
Outcomes
If you would rather start from the problem than the product.
Answer everyone, escalate the ones that matter.