Every enquiry is captured
Inbound messages land in a system rather than a device, with the full thread attached to a record from the first reply.
Solution
Stop losing deals in an inbox nobody owns.
Capture every inbound enquiry, qualify it before a rep sees it, and keep the follow-up running against a record rather than someone's memory.
Assembled from
None of these systems has closed all 12 release gates yet — the furthest is at 0/12. This solution is available through early access rather than off the shelf.
The situation
You will recognise this if:
Enquiries arrive on WhatsApp and live on one person's phone.
Nobody can say how many leads came in last week, or what happened to them.
Follow-up happens when someone remembers, which is to say sometimes.
The CRM is filled in retrospectively, if at all.
After
What is different once it runs.
Qualification happens before a human
Your criteria are asked and scored automatically, so the pipeline a rep opens contains leads worth their time.
Follow-up runs on schedule
Sequences fire against the record and stop the moment a human replies.
The pipeline is real
Stage, source and history are recorded as a side effect of the conversation, not as an afternoon of data entry.
Systems
The software behind it.
Each card shows the system's real release status — a solution page does not get to describe a system more generously than the system's own page does.
Sales & CRM
Planned
AI WhatsApp Sales Desk
Turn WhatsApp into a qualified sales pipeline — inbound leads handled, qualified and followed up without a rep watching the inbox.
- WhatsApp lead handling
- AI qualification
- CRM pipeline
- AI sales agents
- +4
Built on DeskcommCRM v1.12.0
Operations
Planned
AI Back Office
One operational system across CRM, support, finance and internal workflows — instead of five tools and a spreadsheet holding them together.
- CRM
- Support desk
- Finance workflows
- Internal automation
- +1
BotLane Original
Sequence
How it comes together.
Order matters more than scope. Each step is chosen so the next one is cheaper.
- 01
Start with the channel
Deploy the sales desk against your existing WhatsApp number, so history and identity stay put.
- 02
Encode your qualification
The questions a good rep asks become the questions the system asks, in your order.
- 03
Connect the pipeline
Stages, owners and handoff rules matched to how your team actually works.
- 04
Add the back office when you need it
Support, finance and internal workflows join later, on the same infrastructure.
Services
Where Botlane usually helps.
Self-hosting all of it is a real option. These are the parts customers most often hand over, and why.
Questions
Questions about automate sales operations.
Do we have to change our WhatsApp number?
No. The deployment targets the number you already publish, which is the whole point — your customers should not notice an infrastructure change.
What happens to conversations a human should handle?
They escalate with the whole thread, the qualification result and the record attached. Handoff is a designed step, not a failure mode.
Other solutions
Automate customer support
Answer everyone, escalate the ones that matter.
- AI Receptionist
- AI Back Office
2 systems · furthest 0/12
Modernize internal IT support
A service desk that resolves, not just records.
- AI IT Helpdesk
1 system · furthest 0/12
Build an AI back office
One operational system instead of five tools and a spreadsheet.
- AI Back Office
- Client Status Report Agent
2 systems · available
Want to know whether this fits?
Describe the situation and we will say which systems apply, what is configuration and what would be custom work — including when the answer is that you do not need us.